We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).
We ship Australian orders from our partner location in Sydney, and use courier Please & Startrack as our primary carriers. All Australian orders over $40 receive standard free shipping, which is automatically calculated at checkout. Orders under $40 incur a $5 shipping cost, Australia wide.
Shipping times may increase without notice due to high demand, carrier demand or holiday periods. Any advice given on shipping time is reflective of expected delivery dates, but are not a guarantee.
The free shipping applies only to Australian orders, and excludes express shipping.
If you have special delivery instructions please include them as notes in your order, or email us directly at firstname.lastname@example.org. You should also note any specific instructions to delivery drivers via email to email@example.com. Please include your order number.
PLEASE NOTE, our couriers are unable to deliver to post office, parcel locker or PO BOX addresses.
Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1-2 business day processing time.
PROBLEMS WITH YOUR ORDER?
Please contact us, so that we can resolve any issues with your order. We will attempt to be back in contact with you within 1 business day. Email firstname.lastname@example.org